FAQs
Do I need to book an appointment?
Yes. Our surgeons see patients by appointment only.
Do I need a referral?
Yes.
Do I need to pay for a visit on the day?
- If you are a private patient then yes, we do require payment on the day. You will be given a receipt for Medicare to claim your rebate. Rebate is $72.75 for the initial consultation and $36.55 for subsequent consultations.
- If you are a Work Cover or TAC patient, you must bring your claim number with you (and all other appropriate documents), otherwise you will be billed on the day. A receipt will be provided for you to claim reimbursement from Work Cover.
How can I pay?
Acceptable payment methods include:
- Cash
- Cheque
- Credit card (Visa and MasterCard)
Do we have a cancellation policy?
Yes. If you need to cancel your appointment please let us know as soon as possible so we can offer this appointment to another patient who needs treatment. If you cancel your appointment within 24 hours you will be billed an administration fee. Please note: there is no rebate from Medicare for cancellation fees.
How long does an appointment take?
Initial appointments are allocated 20 minutes. If there are multiple issues please inform the secretary when booking an appointment so that time can be allocated accordingly.
Follow up appointments are allocated 10 minutes.
Our surgeons endeavor to keep to schedule but may run late due to unforeseen circumstances. Your understanding is appreciated.
Follow up appointments are allocated 10 minutes.
Our surgeons endeavor to keep to schedule but may run late due to unforeseen circumstances. Your understanding is appreciated.
Does private health insurance cover my appointment?
No. Private health insurance covers admissions to hospital and in-hospital treatment only.